Cancelling an Order

Once an Order is formed, the scope and the price are fixed. Cancellation is possible — but only under specific conditions, and the rules differ depending on which side is asking.

What's fixed and what's not

• Fixed: scope, deliverables, price.
• Not fixed: deadline. The Advertiser can extend the deadline by giving notice in chat. The Creator can decline an extension that doesn't benefit them and ask for the original timeline.

If you and the other party decide you actually need different scope or a different fee, the only path is to cancel and create a new Order.

When the Advertiser can cancel

• Before the Creator marks the Order as delivered, with the Creator's agreement in chat.
• After delivery, only by accepting the work or filing a dispute — not by cancelling.

When the Creator can cancel

• Before they've started work, with the Advertiser's agreement.
• If the Advertiser hasn't engaged at all and isn't responding, the Creator can request cancellation through support.

Mutual cancellation refunds the Advertiser

When both parties agree to cancel before delivery, the funds return to the Advertiser. The Creator doesn't get paid for work that wasn't completed; SponsR doesn't take a commission.

What happens if a Creator just disappears?

If a Creator misses the deadline and isn't responding, the Advertiser can dispute. Disputes for non-delivery typically resolve in the Advertiser's favour.

What if I just changed my mind?

Once an Order is formed and funds are captured, "I changed my mind" isn't enough on its own. Talk to the other party in chat — most cases that look hopeless are actually a misunderstanding that's resolvable in a message or two. If both sides genuinely agree to walk away, mutual cancellation is the path.

Tip

If you're unsure whether to cancel, dispute, or just keep going, contact support. We can usually point you to the right path.