Sanctions and account restrictions

Some Account actions — restriction, suspension, closure — are forced on us by external rules. Most users will never see this. If you do, here's what's happening.

Three levels of restriction

• Restriction: specific actions are blocked while you're still able to log in. The most common restriction is "no payouts" until verification clears or a sanctions concern is investigated.
• Suspension: the Account is fully paused. You can log in to read but can't post Bids, accept Bids, withdraw, or do anything that creates new obligations. Active Orders continue under their existing terms while we resolve.
• Closure: the Account is permanently disabled. We do this only as a last resort.

Reasons we restrict or suspend

• Sanctions concern. A name on your Account matches a sanctions list, or your activity matches patterns the payment provider's compliance system flags. We have to investigate before processing more money.
• Identity verification failed or expired. Often a fixable problem (re-submit clearer photos).
• Suspected fraud. Payment chargebacks, multiple Account reports, or activity patterns we can't reconcile.
• Anti-money-laundering trigger. Unusual transaction patterns the payment provider asks us to look at.
• Repeated Terms violations. Posting prohibited content, harassment in chat, off-platform contact attempts.

What you'll see

If your Account is restricted or suspended, you'll see a banner explaining what's happening when you log in. Most banners include a path to fix the issue — usually completing or refreshing identity verification, or contacting support for a manual review.

Sanctions lists we screen against

The major ones: the United Nations consolidated list, the Government of Georgia, the United States (OFAC), the European Union, and the United Kingdom. The screening is done by the payment provider — they have to do it for their own licence — and we honour the result.

What happens to my funds during a freeze?

In-flight Orders generally continue. New Orders, payouts, and withdrawals are blocked. If a sanctions concern is confirmed, funds may be frozen pending the regulator's decision; if it's a false-positive (someone with a similar name) we work with the provider to release them.

Closing — final, not punitive

A closed Account is final. The records we have to keep by law (transaction history, identity verification, dispute records) stay; the rest is removed. We do not seize earnings unless we are required to by a regulator. If your Account is closed and there's a wallet balance, we work with you on a payout where possible.