Phone verification SMS isn't arriving

2 min read

A handful of carrier and timing reasons, and what to try if the code never shows up.

SMS verification codes are sent through the major Georgian mobile networks. Most arrive within 30 seconds. If yours hasn't, work through this list.

Quick fixes

Wait a full minute. Carrier delays of 30–60 seconds are normal — especially Magti and Beeline at peak times.
Check your phone has signal. Phones in flight mode or with no bars don't receive SMS.
Make sure the number is right. A typo in the country code or area code is the single most common reason. Open Profile → Phone and re-check.
Make sure SMS isn't blocked. Some prepaid plans block international short codes; the app will send through Georgian numbers but if you've set up an SMS filter or anti-spam app, it might be hiding the message.

Request a new code

The app lets you request a new code after a short cooldown — usually 60 seconds. Use it. The new code invalidates any previous code, so you don't need to keep the old SMS open.

If you've requested several codes in a short period, the cooldown gets longer to prevent abuse. Wait a few minutes and try again.

Wrong number on the Account

If the number on your Account is wrong, you can update it from Profile. You'll be re-prompted to verify the new number.

Number works for calls but not SMS

This is a carrier issue, not an SponsR one. Contact your provider — they can confirm whether SMS is enabled on your line.

Still nothing after 5 minutes

Contact support. Tell us your number and the time you requested codes. We can confirm what we sent and whether the carrier accepted it.