How to file a dispute

A dispute is the formal way to say "the deliverables don't match the brief." It freezes the funds and brings our team in. Use it when chat hasn't fixed the issue.

Before you dispute — try chat

Most disagreements aren't disputes. If the issue is fixable (a typo in a caption, the wrong tag, a small framing change), ask in the Order chat first. Be specific about what's wrong and what you'd accept as a fix.

A dispute is for cases where:

• The Creator delivered something fundamentally different from the Campaign description.
• The Creator hasn't delivered at all and the deadline has passed.
• The Advertiser is refusing to approve clearly compliant work.

How to file

Open the Order, tap More → File a dispute. You'll be asked for a reason and a description.

Both sides keep access to the chat after a dispute is filed, but funds are frozen while we review. The 2-day auto-approval timer pauses.

Evidence to send

The more concrete, the faster the review. Useful evidence:

• Screenshots of the Campaign description (especially the deliverables section).
• Screenshots or links to what was actually published.
• Chat extracts showing the Advertiser's pre-acceptance asks (or not).
• Files for content that was delivered as drafts.

You can attach images directly in the dispute form.

What we look at

We compare the Campaign description (the contract) to what was delivered. We don't second-guess taste — "I expected better" isn't grounds for a dispute. We look at concrete deviations: missing deliverables, wrong format, broken rights, missed deadlines.

How long does a review take

Most disputes resolve in 48 hours. Complex cases involving content rights or platform policy can take longer; we'll keep you updated.

After the decision

If the dispute is resolved in the Advertiser's favour, the funds (or part of them) return to the Advertiser. If in the Creator's favour, the funds release as if approved. We document the reasoning in the Order chat. The decision is final under our Dispute Resolution Policy.