Forgot password, wrong credentials, account locked — try these in order.
Most login problems fall into three buckets. Try them in this order.
If you see "incorrect email or password," try Forgot password? on the login screen. We'll email a reset link to the address on your Account. Open it within 30 minutes — links expire to keep your Account safe.
If the reset email doesn't arrive:
If you signed up with Apple or Google, the email is whatever those services gave us — and it might not be your "main" email. Try the social sign-in option instead of typing the email manually.
If you've changed your email recently and the new one isn't working, check whether you actually clicked the verification link we sent to the new address. Until you do, the old email is still active.
If you've entered the wrong password too many times in a short window, the Account is temporarily locked. Wait 15 minutes and try again — or request a password reset right away (which clears the lock).
If your email and password are correct and the Account isn't locked, but you still can't get in, the Account may have been suspended for a policy reason. Contact support — we can tell you what's going on and what to do next.
Logging in on a new device doesn't sign you out of others. If something on one device looks stale (showing old data), pull-to-refresh in the app or sign out and back in.